Help Center

Online purchases are made easy and secure with a selection of payment options, including credit card and PayPal. We will be offering AfterPay in the future. 

After you place an order with us, you'll receive an order confirmation email with the details of your order including a tax invoice for proof of your purchase. Please file this for warranty purposes. Your order will be processed and dispatched from Melbourne within 2 business days. You can find more shipping and delivery below. If you have any queries regarding your purchase, please contact us on 03 8756 6500.

We cannot ship to PO boxes at this stage, however if it’s a small item that can fit a postal bag we advise you to Contact Us on 03 8765 6500 or houseofmarley@homedics.com.au to see if we can make an exception for you. 

We calculate your shipping rates at a standard national delivery rate based on the RRP (recommended retail price) of the item using the following rates:

$25 or less: $5

$25 to $49: $10

$49 or more: FREE

We understand you want to receive your order as soon as possible. We do not offer express shipping at the moment. If you need your order quickly, then please contact us on 03 8756 6500 to discuss options.

No, we only ship Australia-wide. You can change countries at the top right corner of our page to start shopping in your selected country. 

After full payment has been received please allow 2 business days for most orders to be picked and dispatched from our Melbourne warehouse. Transit times are 1-3 business days for metro areas except for Brisbane and Perth metro which will usually take 5-7 business days.

Delivery to regional & rural areas and NT, WA, TAS and QLD may take a significant amount of time and are subject to local transport schedules. Our usual transit times are 3-10 business days for these areas.

Should there be any issues with stock availability, we will contact you to advise of any delays. If you have any questions about delivery you can contact us on 03 8756 6500 or thehouseofmarley@homedics.com.au.

Once your order has been dispatched you will receive an email with a tracking number. Please allow up to 24 hours to show tracking updates. If you have any questions regarding your shipment, please call us on 03 8756 6500 or contact your postal carrier. 

If you believe there is damage to the products you've ordered, the incorrect items have been delivered, or your order hasn't arrived within the specified time frame, please contact us on 03 8756 6500 or thehouseofmarley@homedics.com.au

We offer a 2-year warranty period on most of our products. You can find more information about the warranty for each specific product on the product’s page and/or instruction booklet that will be provided in your product’s box and is available for download online. Please obtain your proof of purchase for warranty purposes.

In addition, our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.

Your tax invoice is your proof of purchase. You will receive a tax invoice in your email order confirmation and a printed copy with your order delivery.

If you have purchased your product in-store at one of our retailers, you would have received a printed or online receipt. If you do not have a receipt or order confirmation, then a bank statement would suffice as proof of purchase.

We always recommend our customers to hold onto their proof of purchase. You can take a photo of a printed copy or save your online copy and file this on your phone, computer, hard drive or in the cloud.  

If you are unhappy with the condition or performance of your product, please Contact Us on 03 8756 6500 and make sure to have your proof of purchase on hand as this is needed to claim warranty.

If you bought a product from any of our Retailers and you are unhappy with the condition or the performance of your product, please contact the retailer directly or visit them in-store. Make sure to have your proof of purchase on hand as this is needed to claim warranty.

If you bought a product from a reputable eBay store, such as Kogan, KG Electronic or Catch of the Day, and you are unhappy with the condition or the performance of your product, please contact the eBay store directly. Make sure to have your proof of purchase on hand as this is needed to claim warranty. Unfortunately, if you bought your product via a private seller or non-reputable eBay store, your warranty is void and you cannot claim manufacturer’s warranty. Please check with eBay if you qualify for a Money Back Guarantee. On Gumtree you can opt to report a seller.

If you are unhappy with the condition or performance of your product that falls outside of its warranty period, you can Contact Us on 03 8756 6500 or thehouseofmarley@homedics.com.au. Always make sure to have your proof of purchase available. Full details of your consumer rights may be found at www.consumerlaw.gov.au. 

At the moment we do not have repair centres in Australia. If you think your product is faulty or not working correctly, you can Contact Us on 03 8756 6500. Make sure to have your proof of purchase on hand so we may assist you further. 

We want you to be completely satisfied with your purchase and suggest that you inspect your items upon delivery to ensure you are happy with their condition and operation. If you're not content with the state of your new purchase, please refer to our Refund Policy.

We will happily assist you if you call us during business hours on 03 8756 6500 or email us on thehouseofmarley@homedics.com.au.

By creating an account with us your checkout process is faster. You can view your order status and check your purchase history. If you'd prefer not to create an account you can make your online purchase as a 'guest'.

You can request your password to be reset by entering your email address on the “Forgot your Password” page and you will receive your reset password link by email. If you still haven’t received your password:

• Confirm that you provided your correct email address;
• Check your Spam/Junk folders;
• If you still require assistance, please contact us and we’ll look into this for you and will update you.

You should receive an Online Order Confirmation email within 5 minutes of placing your order. If you did not receive your Online Order Confirmation email, please:

• Confirm that you have placed your order with your correct email address;
• Check your Spam/Junk folders;
• If you still require assistance, please Contact Us. 

You will also receive a Tracking Email once your order has been dispatched. 

We work hard to process your order quickly so that you receive it as soon as possible. If you require to make a change you can Contact Us on 03 8756 6500 to discuss the options available to you. Please note: some changes may not be possible once the order has been placed.

Yes, if your item has not yet been dispatched, you can call us on 03 8756 6500 to cancel your order. We endeavour to issue a refund back to your account as soon as possible. 

Yes, we do! If you subscribe to our newsletter you will receive a discount code for 10% off your first order. Once you’ve subscribed to our newsletter, you will receive regular sales offers exclusive to our subscribers. You can also follow us on Facebook or Instagram to occasionally receive exclusive social media offers and enter competitions or giveaways. 

• Coupon codes are case sensitive. Be sure to type it in exactly as you see it.
• If your code is a single use code – double check no other friend or family member has used it.
• Check the expiration of the code.
• Check that you are applying the coupon code to the correct product or brand of products.
• If you are still having issues using your coupon code please call us on 03 8756 6500.

You can find one of our Retailers here. Please contact your nearest Retailer to check stock in-store or visit their website to find out if they have stock online. 

No, we do not. We offer our products online at the Recommended Retail Price (RRP). If you find a cheaper deal at a retailer, we suggest purchasing through them. 

All our products are stocked unless marked Out of Stock. If an item is out of stock, then please Contact Us on  03 8756 6500 for more information on restocking. In the rare case of issues with stock availability after making a purchase, we will contact you to advise of any delays.

You can contact us on 03 8756 6500 during business hours, email us on houseofmarley@homedics.com.au or fill out the contact form. Alternatively, download the instruction manual to find out more info about your item.

If your question is left unanswered, you have a query about our products or you simply want to leave some feedback, then please Contact Us by filling out the contact form. You can also call us on Victorian business days between 8.30am and 5pm on 03 8756 6500 or email us directly on houseofmarley@homedics.com.au.

If you’re located in New Zealand, then please contact our NZ Distributor Phoenix Distribution.