Delivery & Returns

At House of Marley we care about our customers and our goal is for you to receive your online order as fast as possible. However, due to the COVID-19 outbreak, we have taken measurements to ensure our staff's and your safety.

LATEST UPDATE: Please be aware that our warehouse is located in Melbourne. Stage 4 restrictions apply until at least 13 Sep. This means we increased safety procedures around COVID compliance. Your order might take longer than usual to get ready to be dispatched. 
 
Our delivery partners are experiencing record demand which means there may be significant delays with your order arriving. Please allow up to 14 days after dispatch for your order to arrive. Check the AusPost website for the latest updates.

With these delays, it has meant that we are receiving a lot of requests to our Customer Care team, who are working overtime to ensure that we get back to you with any information available. We do apologise if this takes a little longer than usual.

We continue to work with our delivery partners to ensure that we can get your order to you as quickly as possible and we thank you for your understanding. 
 

Payment
You can pay via credit or debit card or PayPal. 

Picking & Packing
After full payment has been received please allow up to 2 business days for most orders for packing and dispatching. Due to COVID-19 and during peak holiday seasons this might take longer. 

Shipping
We dispatch orders from our Melbourne warehouse with AusPost or courier. 

Delivery 
Estimate delivery times for ACT, NSW, SA, VIC: 
Metro areas: 1-3 business days 
Rural areas: 3-10 business days

Estimate delivery times for NT, TAS, QLD, WA:
Brisbane and Perth metro: 4-5 business days
All other areas: 6-10 business days

Shipping costs
We calculate your shipping rates at a standard national delivery rate based on the RRP (recommended retail price) of the item using the following rates:

Total Order Price Freight Charge
$25 or less $5
$25 to $99 $10
$99 or more  FREE


Please note that we cannot ship to P.O. Boxes or outside of Australia at this time. If you like to ship an order to a P.O. Box then please contact us 03 8756 6500 to discuss. 

Returns & Refund Policy

This Returns Policy is applicable to purchases made from www.thehouseofmarley.com.au only. 
For purchases made from a retailer, please refer to the relevant store for details.

CHANGE OF MIND 
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Please contact us on 03 8765 6500 for any questions in regards to our refund policy.

GOODS DAMAGED IN TRANSIT 
If any goods arrive damaged, please contact our Customer Service Team on 03 8756 6500 as soon as possible and provide proof of damage (e.g. pictures) straight away. Please do not tamper with the box until you have spoken to our customer service team member. HoMedics will either arrange for a for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. HoMedics will cover all reasonable and customary ground shipping fees if the product was damaged, defective, or if the wrong item was shipped.

WARRANTY RETURNS 
Our products come with a standard 2-year warranty period. If you purchased a House of Marley product from a retail store, please return the faulty product directly to the store at which you made the purchase along with your proof of purchase (such as a receipt or bank statement).

CONTACT US 
Where you have any questions or concerns relating to your Online Order, please immediately contact our Customer Service Team on 
03 8756 6500 
houseofmarley@homedics.com.au