Returns Policy
At The House of Marley, we strive to provide our customers with high-quality products and exceptional service. In the rare event that you receive a faulty product, we are here to assist you promptly and efficiently.
Please review our returns policy below:
- Change of mind with Receipt - Online Only
To initiate a return due to a change of mind, please contact our Customer Service team here. Our team will guide you through the return process and provide you with further instructions.
- The product must be returned in its original packaging, unused, and in resalable condition.
- All accessories, manuals, and documentation included with the product must be returned along with it.
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The product must not be, damaged, or altered in any way.
Customers are responsible for arranging and covering the cost of return shipping to our warehouse. We recommend using a trackable shipping method to ensure safe and secure return delivery.
a. Upon receipt of the returned product, our team will assess its condition to determine eligibility for a refund or store credit. - If the product is deemed to be in resalable condition, a refund or store credit for the value of the product price only will be issued. This credit excludes shipping and tax costs.
- If the returned package arrives at our warehouse damaged, a store credit will be applied, as the product may not be in resalable condition.
At thehouseofmarley.com.au, we guarantee the best value for our customers. If you've found the exact same product code offered at a lower price elsewhere, simply provide us with a screenshot showing the date and image of the product listing. Once verified, we'll gladly match the price and refund you the difference. Your satisfaction is our priority, and we're committed to ensuring you get the best deal possible. Shop with confidence knowing that at Homedics, you'll always receive unbeatable value.
- Faulty Product Assessment: Online Order
If you believe you have received a faulty product, please contact our Customer Service team here within 7 days of receiving your order with your Order number beginning with MARLEY... Our team will guide you through the necessary steps to assess the fault and determine the appropriate course of action based on the below.
If deemed Faulty by our team, a replacement will be provided, free of charge or alternatively we will provide a store credit that will be applied to your account for the RRP price for use on Homedics.com.au only.
- Faulty Product Assessment: Online Order - No Receipt / Received as Gift / Purchased through Reward Platform / Purchased through Airport Retail
If you believe you have received a faulty product, please contact our Customer Service team here within 7 days of receiving your order and Our team will guide you through the necessary steps to assess the fault and determine the appropriate course of action based on the below.
If deemed Faulty by our team, a store credit will be provided for the RRP price of the product to your account for a period of 12 months, for use on thehouseofmarley.com.au only. If you fail to use your store credit within a 12 month period from the date of application, the store credit will expire and will not be redeemed.
- Retail: Faulty with receipts
If you've purchased a The House of Marley product from one of our trusted retailers and encountered a fault, not to worry. Simply return to the original place of purchase with your receipt in hand. Our seamless process ensures that if the product is confirmed faulty by the Retailer, you'll receive a replacement free of charge. If the Retailer cannot provide a replacement, Marley Customer Service will review the product and if deemed faulty, either replace the identical product or provide a Store Credit to your account for the RRP price of the product to your account.
- Retail: Faulty no receipt
If you believe you have received a faulty product and do not have proof of purchase please contact our Customer Service team here within 7 days of receiving your order. If you cannot provide your proof of purchase and your product is deemed faulty by Marley a Store Credit will be provided for the RRP price of the product to your account for a period of 12 months, for use on thehouseofmarley.com.au only. If you fail to use your store credit within a 12 month period from the date of application, the store credit will expire and will not be redeemed.
- Goods Damaged in Transit from Australia Post
If any goods arrive damaged, please contact our Customer Service Team here as soon as possible and provide proof of damage (e.g. pictures) straight away.
Please do not tamper with the box until you have spoken to our customer service team member. Marley will either arrange for a for a replacement of the goods or refund the price to you.
Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. Marley will cover all reasonable and customary ground shipping fees if the product was damaged, defective, or if the wrong item was shipped.
- Contact us
Where you have any questions or concerns relating to your Online Order, please immediately contact our Customer Service Team here
